Contact Toba
Email support@tobadating.com for Toba support. Toba is operated by Jalebi LLC and is preparing for its public iPhone release. If you are already testing the app, the guidance below applies to the features available in your build.
Use a clear subject such as “Toba sign-in,” “Toba verification,” “Toba subscription” or “Toba safety report.” Include what happened, roughly when it happened, your app version and any visible reference code. Share only information needed to explain the problem.
Do not send passwords, one-time sign-in codes, full payment-card details, identity documents or verification selfies. We may need to verify that an account belongs to you before discussing private information.
Help from inside the app
Open Profile and choose Contact support. Help is also available on supported sign-in or verification screens. A support form or email draft may include account and diagnostic information to help explain the issue; review it before submitting or sending.
If the in-app route is unavailable, use the email address above. Opening an email draft does not send it.
Sign-in or photo verification
Check your phone number and country code before requesting a sign-in code. Never give a code to another person. If sign-in is failing, send us the visible error rather than the code itself.
For photo verification, use your own clear, recent profile photo and complete the live-selfie instructions in good light. A failed check may allow a different profile photo or require a new live selfie. You can ask for review if a result seems incorrect. Read Photo verification before starting.
Subscriptions and purchases
Open the Toba Plus screen to use Restore purchases with the Apple Account used for the subscription. If a purchase appears pending or Apple reports a problem, avoid repeatedly buying again; use the app’s purchase check or restore flow and contact support with the visible error.
To cancel, open iPhone Settings, tap your name, then Subscriptions and select Toba. You can also use Manage subscription in Toba. Apple explains cancellation here.
For a possible App Store refund, follow Apple’s refund instructions. Deleting the app or your Toba account does not cancel the subscription.
Safety and privacy requests
Use the report or block controls in a profile or conversation for an in-app safety concern. If you cannot access the account, email us with the subject “Toba safety report.” Include a brief description and a profile, conversation or report reference if you have one. Do not send illegal imagery or unnecessary intimate material.
For access, correction, consent withdrawal or deletion, use the subject “Toba privacy request.” See our Privacy Policy and account deletion page.
Toba support is not an emergency service. If someone is in immediate danger, contact local emergency services.